Simply Mom
Refund Policy
This policy explains final-sale digital delivery, access support, duplicate charge review, and what to check before buying.
All sales are final
Because our products are digital and can be accessed immediately after purchase, all completed sales are final. We do not offer returns, exchanges, or buyer-remorse refunds for delivered digital products.
Access problems
If you paid but cannot access your product, contact [email protected] and include the email used at checkout. We will help restore access or resend the delivery information.
Duplicate charges
If you believe you were charged twice for the same order, contact support with the checkout email and any available receipt details. Verified duplicate charges can be reviewed and corrected.
Product expectations
Please read the product description before buying. Digital products are sold as described on the product page, and purchasing means you understand the item is delivered electronically.
Non-refundable situations
Completed digital purchases are not refunded because a customer changed their mind, no longer needs the product, forgot to use a discount, expected a physical item, did not read the product description, or already accessed the delivered content.
When to contact us
Contact support if the delivery email never arrived, the download link does not work, the wrong product was delivered, or you believe there was a duplicate charge. Include the checkout email and any receipt details available.
Chargebacks
If you have an order problem, contact support before opening a payment dispute. We keep order, checkout, delivery, and support records that may be used to respond to disputes or duplicate-charge questions.